Priyacy Policy

INTRODUCTION

When you use Tatkal Apps, you trust us with your personal data. We are committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.

Your privacy matters to Middlebox Solutions Private Limited (the Company, we, Tatkal Cabs or Tatkal, or us).

This Privacy Policy (Policy) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at https://tatkalcabs.com/, or the Tatkal ( Driver, User, Vendor) mobile application (collectively, Tatkal Platform or Tatkal App).

The terms you and your refer to the user of the Tatkal Platform. The term Services refers to any services offered by Tatkal/You whether on the Tatkal Platform or otherwise.

Please read this Policy before using the Tatkal Platform or submitting any personal information to Tatkalcabs. This Policy is a part of and incorporated within, and is to be read along with, the applicable Terms and Conditions based on the user of the Tatkal Platform.

By using the Tatkal Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.  If you do not agree with the Policy, please do not use or access the Tatkal Platform.

If you have questions about this Privacy Policy, please contact us through email address provided on our website and/or Mobile Application.

 

SCOPE

This notice applies to users of Tatkal s services anywhere in the India, including users of Tatkal s apps, websites, features, or other services.
This notice describes how Tatkal and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the India. This notice specifically applies to:

Client or User : individuals / Companies who request or receive transportation, including those who receive transportation requested by another individual

Drivers: individuals who provide transportation to Client or Users customer individually or through partner transportation companies

Vendors: individuals / companies who provides other products and services, including Transportation via Cabs

Guest or Traveller: individuals who receive Cab service services, including via Vendor Driver or cabs

This notice also governs Tatkal s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Tatkal for Business customers, or of owners or employees of Vendors or other merchants; personal data of those who start but do not complete applications to be drivers; or other personal data in connection with our mapping technology and features. All those subject to this notice are referred to as users in this notice. In addition, please note the following:

For Guest Users: The personal data of those who order or receive trips or deliveries via Tatkal apps (such as when booking personal Booking), or arranged by other account owners (collectively Guest Users) is used solely to provide such trips, deliveries, or other services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in How we use personal data below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. To submit questions, comments or complaints regarding Guest User data, or to submit requests regarding such data, please our website.

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us via email support@tatkalcabs.com

 

DEFINITIONS

Unless otherwise provided in this Privacy Policy, the terms capitalized in the Privacy Policy shall have the meaning as provided hereunder:

  1. Vendor or Driver means independent third-party vehicle operators or riders who wish to offer services on the Tatkal Platform to a User.
  2. User/ Client/ Travellers shall mean a person who wishes to receive services of the Tatkal Vendors on the Tatkal Platform. 
  3. Device shall mean computer, mobile or other device used to access the Services.
  4. Device Identifier shall mean IP address or other unique identifier for the Device.
  5. Mobile Application shall mean application provided by us on the Device to access the Services.
  6. Mobile Device Information shall have the meaning assigned to the term in paragraph 2(II)(e)(ii) hereto.
  7. Promotion shall mean any contest and other promotions offered by us.
  8. Protected Information shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
  9. Third Party shall mean a third party service provider.
  10.  Usage Information shall have the meaning assigned to the term in paragraph 2(II)(a) hereto.
 
 

WHAT INFORMATION DO WE COLLECT?

I. INFORMATION YOU PROVIDE TO US

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.

Information you give us – This includes information submitted when You:

  1. Create or update the Tatkal account which may include your Email ID, Name, Address, Mobile Number, Gender, Date of birth, Login name, Password via OTP.
  2. Use Our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information etc.
  3. Correspond with Tatkal for customer support.
  4. Report problems for troubleshooting.
  5. If you sign up to use our Services as a vendor or Driver, we may collect location details, profile picture, copies of government identification documents and other details (KYC), vehicle related documents such as insurance, pollution certificate etc and such other documents which evidence the health or fitness of the vehicle to provide Services on the Tatkal Platform, call and SMS details.
  6. We collect background check and identity verification information of the Tatkal Driver and Vendors. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on the Companys behalf. 
  7. In case you sign up as a Driver or Vendor, enable features that require Tatkal s access to other applications on Your Device aiming to prevent frauds towards the Customers.
  8. If you sign up to use our Services as an employee or as a stakeholder of a third party to whom the Company has an arrangement and has offered discount coupons/ or extended certain promotional offers, the Company may share any information provided by you with such third party to be utilised by them for limited internal business purposes only. 

 

II . INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES

 

  1. In addition to any Protected Information or other information that you choose to submit to us, we and our third-party service provider may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (Usage Information). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
  2. Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Privacy Policy.
  3. Location data:
  • Driver: Tatkal collects location data when the Tatkal Drivers App is running in the foreground (app is open and on-screen) or background (app is not in use) of their mobile device. Tatkal collects location data only when the Driver have enabled the icon ONLINE on the Drivers App.
  • Driver: We collect precise or approximate location data from the users mobile devices if they enable us to do so. Tatkal collects this data from the time a driver is ONLINE or started a trip until it is finished, and any time the app is running in the foreground of their mobile device. We use this data to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud. Tatkal collects the Driver location data, and links location data collected during a trip with their vendors account, even if the driver has not enabled us to collect location data from their device. This enables us to offer services to the vendor or Tatkal Admin like trip tracking and customer support.

4. Information Third Parties provide about You: We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

III.  INFORMATION COLLECTED BY MOBILE APPLICATIONS

  1. Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
  2. When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (Mobile Device Information), in addition to the Device Information, including without limitation:
  • Your preferred Location and country site (if applicable)
  • The manufacturer and model of your mobile device
  • Your mobile operating system
  • The type of mobile internet browsers you are using

Your Geolocation

Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile  Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application.Information to allow us to personalize the services and content available through the Mobile Application

Data from SMS/ text messages upon receiving Device permissions for the purposes of

  • issuing and receiving one-time passwords and other device verification, and
  • automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy 

Demographic data: We may collect demographic data about users, including through user surveys

Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, lodging or car rental reservations, from users of our Tatkal Travel feature. We collect such information: (i) when users manually input their information into an Tatkal Travel itinerary; or (2) if authorized by users to access their Gmail accounts, from travelled-related email confirmations. If so authorized, Tatkal will only access users Gmail accounts to collect travel itinerary information to enable the Tatkal Travel feature, and will adhere to Googles API Services User Data Policy, including the limitations on use of data collected from users Gmail accounts.

 

USE OF INFORMATION COLLECTED

Tatkal uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

  •  to enhance the safety and security of our users and services for customer support  for research and development
  • to enable communications between users i.e Driver, Vendor or clients
  • to send marketing and non-marketing communications to users   in connection with legal proceedings

Middlebox Solution Private limited does not sell or share user personal data with third parties for their direct marketing, except with users consent.

  1. Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your trip history, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
  2. Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email or OTP to verify your username and Mobile number.
  3. We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
  4. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
  5. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email or notifications. If you do not wish to receive them, you have the option to deactivate your account.
  6. We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters.
  7. We provide some of your Protected Information (such as your name, pick up address, contact number) to the Vendor who accepts your request for transportation so that the Vendor may contact and find you.
  8. In case of the Customers or Traveller, we use the geo-location information for various purposes, including for such Customers or traveller to be able to view the Vendor in your area that are close to your location to provide services to You, to automatically fetch your location when you open the Driver App, for the Vendor or Tatkal other user to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety.
  9. In case of the Driver, we use the geo-location information for (only when the Driver activates the icon ONLINE on the Driver App) the Vendor to receive Booking close to his location even when the Driver App is not in use or closed, to enable the Traveller or Vendor track the distance of the Driver from their location for pick up, to share the exact location for the safety of the Customers or Traveller.
  10. In addition, we may use your Protected Information or Usage Information that we collect about you: (a) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (b) to enable you to participate in a variety of the Services features such as online or mobile entry sweepstakes, contests or other promotions; (c) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services policies; (d) for internal business purposes; (e) for inclusion in our data analytics; and (f) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
  11. We do not use the information collected from you for targeted advertising.
 
 

HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.

You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

As You access and use our services, we collect certain information from You, including but not limited to, phone number, email address, device make-details, and IP address. By accessing and using the Services, You expressly consent to the sharing and disclosure of your information so collected, with our third-party service providers, business partners, and agents. For example, your information may be shared with third-party services like Findme to ensure fraud prevention and AlwasyFree check out experience. Please refer to the such third-party privacy policy for more details before using their services on the Tatkal Platform.

We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf such as host the Services, design and/or operate the Services features, track the Services analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties including are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.

Analytics Third Party may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information

We use a third-party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.

CO-BRANDED SERVICES.

Certain aspects of the Services may be provided to you in association with third parties (Co-Branded Services) such as credit houses, loan providers, sponsors and charities, and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.

CONTESTS AND PROMOTIONS

We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotions official rules, such as on a winners list.

ADMINISTRATIVE AND LEGAL REASONS

We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

WHEN YOU SHARE INFORMATION

We use personal data to help maintain the safety, security, and integrity of our services and users .Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your Trips that you choose to share with others through features which may be provided on our Services now or later. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

BUSINESS TRANSFER

We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons, including business and operational purposes. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Services or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

MARKET STUDY AND OTHER BENEFITS

We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

 

THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party web sites or applications before submitting any Protected Information to third parties.

 

SOCIAL MEDIA FEATURES AND WIDGETS

Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a Share This button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.

 

INFORMATION COLLECTED BY VENDOR

This Privacy Policy shall not cover the usage of any information about you which is obtained by the Vendors while providing you a booking on a cabs booked using the Services, or otherwise.If you are a Vendors, we may share your name, Company detail, address number, phone number and/or profile picture (if applicable), tracking details with our other user of tatkal apps to provide them the Services.
 

CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

  1. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through through email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
  2. You may also cancel or modify your communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences.
  3. If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email id.
  4. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through email address mentioned on the apps. We will retain your Protected Information and Usage Information (including geo-location) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including geo-location, trip history, and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

 

SECURITY

The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable.We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information
you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
 

GRIEVANCE OFFICER

Tatkal Representative would be appointed the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at support@tatkalcabs.com You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him.
 

CHANGES TO THE PRIVACY POLICY

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uber apps or through other means, such as app notification or popup msg. We encourage users to periodically review this notice for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.